Our commitment to promptness and reliability demands accurate and detailed communication, confirmed and reconfirmed at all points.

Contact between dispatchers and chauffeurs is maintained through alphanumeric pagers and "direct connect" Nextel digital radiotelephones.

Limo-Magic, our customized software developed for us by T.S.I., tracks and stores all reservation and dispatch information, automatically attaches detailed passenger profiles and preferences, including requests for certain chauffeurs and special instructions for meeting at hotels and airports.

The system allows us to access and archive extensive billing records, incident reports, maintenance schedules, and customer service information.

Teletrac tracks, on-screen, the location of each of our vehicles within the system's broad coverage area.

FlightView, linked through satellite to the FAA, provides exact location of all commercial and private aircraft in US air space.

Precision Mapping, our mapping program, provides dispatchers with up-to-date, detailed routes, pinpointing street addresses and landmarks.

aria's reservation center is open 24 hours a day, 365 days a year. It takes only one telephone call to arrange for ground transportation to any destination worldwide.

Reservations can be made by telephone, facsimile, through airline main frame systems or on the Internet. We send confirmations by facsimile or e-mail within minutes.

The rigor of our quality control, and our routine triple check of all information, ensures the accuracy of reservations forwarded to our affiliates in the United States and around the world.

Our reservationists and dispatchers are trained to respond to urgent cases and tight corporate schedules without hesitation. Consequently aria guarantees on-time pick-up.

aria also guarantees vehicle availability during sold-out events (with an agreement to minimum hours, rates, advance reservations and cancellation policies).

And, in the unlikely event an assigned car must be taken out of service, a replacement car can be made available within fifteen minutes.

Airport Service Representatives:

As a special service, aria offers Airport Service Representatives at major airport destinations.

If you choose to meet a representative you can expect close, personal attention to every detail of your transit through the airport, from the gate to the car or the car to the gate. (Availability and fees vary by location.)

Customized Management Reports:

At no cost to clients, aria's accounting department will provide customized activity reports at any level of detail and within any time frame required.

Our prompt forwarding of detailed invoices expedites the preparation and processing of expense reports.

Reports will be provided either on paper or diskette. Data is maintained on line for ten years and in storage indefinitely.

We bill to all major charge cards and corporate accounts.

Affiliates:

A growing list of countries and cities are covered by our affiliates. aria inspects and monitors each company serving us to ensure that all operations conform to our standards of service, licensing, insurance liability and workers' compensation. Transportation can be arranged in 70 cities in the United States, 23 countries worldwide, including major European cities such as Paris, London and Milan.

In Perspective:

Although we have support systems of great technical sophistication ultimately our service comes down to this: the feeling of relief when you see our sign, "aria Welcomes…;" the feeling of comfort and safety in the back seat; the feeling of ease when your chauffeur steers clear of traffic to an open road.

Each account at aria benefits from the services, systems and technology designed for the most demanding corporate clients. Whether you are reserving a sedan to meet you at your home for a quick transfer to the airport, or a limousine to take you and your family to an anniversary party, you can count on the same attention to detail.